Account Manager

YOU: An experienced Account Manager with a passion for driving customer success through retention, adoption, revenue growth, and customer advocacy!

US: Rural. Fully Remote. Bootstrapped. SaaS. Profitable. 4x Inc. 5000 list. Carrot.com.

Carrot is a fast-growing SaaS company that helps real estate investors and high-performing real estate agents cut through the clutter online to grow leads and revenue with our lead generation and content marketing tools. That’s what we do… that’s what we challenge ourselves to be the best in the world at. But our “why” is what truly excites us every single day we show up to work.

One of the most important things to know about Carrot is that we live & breathe our core values. That might sound cliché, but we mean it. Our values are what unite us and reinforce the fact that we’re more concerned about how we’re serving our team members & our customers, not our bottom line.

Our Vision: 

Our vision is to inspire and empower real estate professionals to gain true freedom and make a greater impact with their businesses.

10+ years, 4 Inc. 5000 awards, 30+ full-time team members, ZERO funding, thousands of customers and counting... we discovered that the simple idea AND "small niche market" were both bigger than we thought and we're eyeing our next challenge ahead to impact tens of thousands more small businesses in real estate and beyond.

That's where you come in. We want to be a feather in your cap. We want to help YOU have a huge win under your belt for this next phase of your career and to always say, "I'm a part of building something special".

Learn more about what we do @ Carrot.com →

More About The Account Manager Role
Account Managers work directly with customers in a specific phase of the Customer Journey to help drive our customer’s path to success with Carrot. With a primary focus on Retention and Adoption and a secondary focus on Revenue Growth and Customer Advocacy, you will handle a mix of both proactive and reactive customer communications. You will be a driver of our customer strategy by helping our members learn and apply that strategy to their business to create results. You will engage with our customers to offer strategy, product and service solutions, company news, and other forms of proactive communication; as well as managing our tech-touch tools to deliver timely and prescriptive guidance to our members.

As an Account Manager, you will be involved directly in the creation, implementation, use, and iteration of the processes and systems we use as a Customer Experience team. You will work closely across departments on both internal and external projects that impact how well we serve our team and our customers.  

The Account Managers will help create and maintain processes for:

• Account Management and Retention
• Customer Health
• Revenue growth through expansion and upsell opportunities
• Customer Advocacy
• Using data to make decisions and reach out to high-value customers

Goals & Responsibilities

Requirements

• Process-oriented, self-starter
• Comfortable with helping to create & iterate on processes and systems used for daily success
• Minimum 2 years of experience as a customer success rep or other relevant experience. 
• Exceptional verbal, written, and presentation skills.
• Proven ability to inspire, coach, and motivate a customer to find success with a product
• Ability to provide a great customer service experience via phone and email. 
• Ability to work effectively both independently and as part of a team.
• Experience using computers for a variety of tasks.
• Competencies in Google apps, such as Drive, Docs, Sheets, and Slides. 
• Deep understanding of the Carrot platform, SEO, and marketing strategy
• Knowledge of 3rd party integrations such as CRMs and domain hosts.
• Strong empathy for customers' success 

Working At Carrot

Our Members Come First

• We love helping our members generate leads and close deals. Making an impact on their lives fires us up! We share customer success stories daily.

We Love Innovation

• We love being on the cutting edge of technology and performance. If it helps our members generate leads we want to test & deploy it.

Leave A Legacy

• We take our brand very seriously. You will see orange everything when you join Carrot. We are passionate about positively affecting our communities & we aim to empower our team to make an impact in their local communities as well.

We Love To Have Fun

• Our culture is laid back and fun! We are a group of like-minded individuals all trying to achieve a common goal. It may sound cliché, but Carrot is one of those places that actually has a great company culture.

Fully Remote & Flexible

• We've gotten really good at remote life because we've been doing it since before it got cool. We have Carrot team members all across the USA and offer a fully remote work environment that's focused on a healthy work-life balance.

But don't take our word for it... Here's what our team members are saying about life at Carrot:

• "Carrot is constantly trying to improve its culture, product, and communication. I love being a part of an organization that is always looking for better ways to serve our team and customers."
• "Carrot isn't the norm when it comes to business. Carrot practices what it preaches and genuinely cares about people, both internal and external."
• "Awesome team and coworkers, and a company that cares about its employees. Range of opportunities and challenges to tackle. Big enough to provide room for growth and being part of something significant, and small enough to feel like a family."
• "It's a place where you can express your ideas and use your talents to help improve the company and the product. The leaders genuinely care. And what's really awesome is flexible schedules. That'll keep a person for sure."

Benefits

We believe that a healthy team is a happy team, which is why we've put together a benefits package that emphasizes work-life balance and growth.

• Paid Time Off: 3 weeks of vacation time + 1 week of personal leave + 11 paid holidays each year.
• Health Insurance: We’ll cover 75% of the total cost (including dependents) for any of our health, dental, vision, & life insurance plans.
• Fully Remote & Flexible: As long as you’re legally authorized to work in the U.S. and have a U.S. mailing address, we don’t care where you work from!
• 401(k): You'll be eligible to open your 401(k) and being employee contributions immediately upon being hire; employer contributions (currently 1%) will take effect after 6 months of employment. 
• Home Office Setup: Snag a new computer on us and receive a yearly stipend to set up your home office.
• Personal Development Stipend: We’ll provide a dedicated budget for courses, training, or conference that will help you improve in your role.
• Fitness Stipend: Let us foot the bill for your gym membership or home workout equipment.
• Yearly Charitable Contribution: Each year we’ll donate $500 in your name to a non-profit or charity that you’re passionate about.
• Free Books: Carrot will gladly buy you one book each month that will help you grow personally or professionally, all you have to do is ask!
• Paid Parental Leave: Take up to 6 paid weeks off to enjoy your new little one!

Ready? 

We're getting the feeling that you’re ready to click that apply button.

If you don’t tick every box for this role, please don’t rule yourself out just yet. We’ve seen the research that women and other people in underrepresented groups tend to only apply when the checklist is all ticks. We prioritize hiring incredible human beings over simply ticking boxes – so if this role resonates with you, hit that apply button!