YOU: You're relationship-driven and customer-obsessed, and you find real fulfillment in doing whatever it takes to help the people you serve reach their full potential.

US: Rural. Fully Remote. Bootstrapped. SaaS. Profitable. 4x Inc. 5000 list. Carrot.com.

Carrot is a SaaS company that helps real estate & home services professionals cut through the clutter online to grow leads and revenue with our lead generation, CRM, and content marketing tools. That’s what we do… that’s what we challenge ourselves to be the best in the world at. But our “why” is what truly excites us every single day we show up to work.

We exist to unleash people to follow their dreams and reach towards their full potential.

We want to be a feather in your cap. We want to help YOU have a huge win under your belt for this next phase of your career and to always say, "I'm a part of building something special".

Learn more about what we do @ Carrot.com →

More About The Role

Customer Success Managers at Carrot are the heartbeat of our customer relationships. You'll work directly with our members — helping them get real results from the Carrot platform. More leads. Better SEO. A website that actually works for their business.

This role exists because our customer's success IS our success. When a Carrot member generates their first motivated seller lead, closes a deal from organic traffic, or finally cracks their content strategy — that's because someone like you showed up for them. You're not just jumping on strategy calls and responding to email, you're building relationships, catching risk before it turns into churn, improving the systems our team runs on, and advocating loudly for customers when it matters most.

In year one, success looks like handing customer relationships with confidence and expertise, becoming a trusted resource for our customers and your teammates, and leaving your mark on the processes and playbooks that make the whole Customer Experience team better.

Goals & Outcomes

• Provide onboarding support to new members in both the B2C and B2B spaces, minimizing their time to value on our platform.
• Proactively monitor customer health signals and run save conversations with at-risk accounts before they reach the cancellation stage.
• Identify and flag expansion opportunities to the Sales team when your customers are set up to grow.
• Surface meaningful customer feedback to Product and leadership — not just themes, but the context and evidence that actually drives decisions.
• Improve the systems you inherit — updating playbooks, maintaining documentation, and proposing workflow changes that make the whole team better.
• Build genuine, long-term relationships with your customers — they should hear from you when things are going well, not just when something's wrong.

Requirements

• 2+ years of experience in customer success, account management, or a similar customer-facing role.
• A self-starter who doesn't just follow processes — you spot friction, suggest fixes, and help make things better.
• Exceptional verbal, written, and presentation skills — you can adapt your communication style whether you're coaching a first-time user or navigating a tough conversation with a frustrated investor.
• Proven ability to inspire, coach, and motivate customers to get real results from a product.
• Comfortable with difficult conversations — pricing concerns, feature gaps, at-risk accounts — handled with empathy and professionalism.
• Experience with HubSpot or similar CRM tools; you use them to manage your book strategically, not just log notes.
• Familiarity with AI tools and an eagerness to use them to work smarter.
• Strong understanding of SEO, digital marketing, and lead generation — or the drive to get there fast.
• Knowledge of 3rd party integrations such as CRMs and domain hosts.
• Ability to thrive independently in a fully remote environment while being a genuine team player.
• Deep empathy for customer success — you take it a little personally when your customers aren't winning, and that's exactly who we want.

Working At Carrot

Our Members Come First

• We love helping our members generate leads and close deals. Making an impact on their lives fires us up! We share customer success stories daily.

We Love Innovation

• We love being on the cutting edge of technology and performance. If it helps our members generate leads we want to test & deploy it.

Leave A Legacy

• We take our brand very seriously. You will see orange everything when you join Carrot. We are passionate about positively affecting our communities & we aim to empower our team to make an impact in their local communities as well.

We Love To Have Fun

• Our culture is laid back and fun! We are a group of like-minded individuals all trying to achieve a common goal. It may sound cliché, but Carrot is one of those places that actually has a great company culture.

Fully Remote & Flexible

• We've gotten really good at remote life because we've been doing it since before it got cool. We have Carrot team members all across the USA and offer a fully remote work environment that's focused on a healthy work-life balance.

But don't take our word for it... Here's what our team members are saying about life at Carrot:

• "Carrot is constantly trying to improve its culture, product, and communication. I love being a part of an organization that is always looking for better ways to serve our team and customers."
• "Carrot isn't the norm when it comes to business. Carrot practices what it preaches and genuinely cares about people, both internal and external."
• "Awesome team and coworkers, and a company that cares about its employees. Range of opportunities and challenges to tackle. Big enough to provide room for growth and being part of something significant, and small enough to feel like a family."
• "It's a place where you can express your ideas and use your talents to help improve the company and the product. The leaders genuinely care. And what's really awesome is flexible schedules. That'll keep a person for sure."

Benefits

We believe that a healthy team is a happy team, which is why we've put together a benefits package that emphasizes work-life balance and growth.

• Paid Time Off: 3 weeks of vacation time + 1 week of personal leave + 11 paid holidays each year.
• Health Insurance: We’ll cover 75% of the total cost (including dependents) for any of our health, dental, vision, & life insurance plans.
• Fully Remote & Flexible: As long as you’re legally authorized to work in the U.S. and have a U.S. mailing address, we don’t care where you work from!
• 401(k): You'll be eligible to open your 401(k) and being employee contributions immediately upon being hire; employer contributions (currently 1%) will take effect after 6 months of employment. 
• Home Office Setup: Snag a new computer on us and receive a yearly stipend to set up your home office.
• Personal Development Stipend: We’ll provide a dedicated budget for courses, training, or conference that will help you improve in your role.
• Fitness Stipend: Let us foot the bill for your gym membership or home workout equipment.
• Yearly Charitable Contribution: Each year we’ll donate $500 in your name to a non-profit or charity that you’re passionate about.
• Free Books: Carrot will gladly buy you one book each month that will help you grow personally or professionally, all you have to do is ask!
• Paid Parental Leave: Take up to 6 paid weeks off to enjoy your new little one!

Ready? 

We're getting the feeling that you’re ready to click that apply button.

If you don’t tick every box for this role, please don’t rule yourself out just yet. We’ve seen the research that women and other people in underrepresented groups tend to only apply when the checklist is all ticks. We prioritize hiring incredible human beings over simply ticking boxes – so if this role resonates with you, hit that apply button!